People who are empathetic, compassionate, generous and self-sacrificing. They enjoy working closely with other people to help out people in need or communities in need. They work fearlessly and with extreme rigour for the society.
They are drawn more to seek close relationships with other people and are less apt to want to be really intellectual or physical. They like to work with PEOPLE.
Their ideal working conditions are with other people who are also trustworthy and helpful, and show appreciation.
Helpers like to work with: Other people having similar personality type towards the greater good of the society.
Personality traits of Helpers are summarized below:
Success Story: FedEx
The company has a reputation for being the most employee-friendly workplace in the world because some of the best HR managers worked there and implemented some of the best policies for employees, few of which are listed below
FedEx’s ‘People-Service-Profit’ philosophy
After two years of incorporating the company, founder and CEO of FedEx, Smith implemented FedEx’s ‘People-Service-Profit’ philosophy. This philosophy was based on the fact that taking proper care of employees will lead to better service to the customers, which in turn would benefit the company in the long run by generating more profits.
Survey-Feedback-Action Program at FedEx
The Survey-Feedback-Action (SFA) Program is at the core of FedEx, which has helped the company in taking major decisions including promotions. In the initial years, SFA was controlled manually, but starting from 1992, it was replaced by online surveys that were filled by all the employees. After the results were derived from the feedback, managers would discuss the results of the survey with employees to identify the problems and come up with a solution.
LEAP – Leadership Evaluation and Awareness Process
In 1988, the company introduced a program named ‘Leadership Evaluation and Awareness Process’ (LEAP) to provide an opportunity to non-managerial cadre employees to move to the managerial positions within the organization.
FedEx’s HR innovation and its objective to implement some of the best HR practices have made it a great example of HR success stories. It has served as a benchmark for a lot of companies.